Returns & Refund Policy

At Lavnaya (operated by Evergrow Enterprise), your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent returns and refund process.

1. Eligibility for Returns

• Products may be returned within 7 days of delivery.

• Items must be unused, unworn, and in their original packaging with all tags intact.

• Certain items such as personalized products, hygiene-sensitive items (e.g., earrings), or products marked “non-returnable” are not eligible for return.

2. Return Process

• To initiate a return, please contact our support team via the Contact Us page with your order details.

• Once approved, you will receive instructions for returning the product.

• Customers are responsible for return shipping unless the item received is damaged, defective, or incorrect.

3. Refund Policy

• Refunds will be initiated within 5–7 business days after we receive and inspect the returned product.

• Refunds will be processed through the original payment method used at the time of purchase.

• In case of prepaid orders, the refund amount may take additional time depending on your bank or payment provider.

4. Exchanges

• Exchanges are subject to product availability.

• If the requested item is unavailable, a full refund will be issued as per the refund policy.

5. Damaged or Incorrect Products

• If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery.

• Such cases will be eligible for free replacement or a full refund, including shipping charges.

We aim to make your shopping experience with Lavnaya (operated by Evergrow Enterprise) smooth and worry-free. If you have any questions regarding our Returns & Refund Policy, please reach out to our customer support team.